Services Focused SolutionService Level Agreement (SLA)

• Formalize HA SLOs with consumer

• Provider/consumer understand SLO responsibilities

• Establish guidelines for accountability

• Establish remedies (consequences and redemption)

• Release (solution) to deployment

Previous slide

Next slide

Back to first slide

View graphic version

Send email to Interex or to theWebmaster
©Copyright 1998 Interex. All rights reserved.