HPWorld 98 & ERP 98 Proceedings

Migrating To A Service Management Model

Colin W. Wynd and David A Dulberg

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Table of Contents

Migrating To A Service Management Model

Agenda

IT Management Across the Extended Enterprise

Distributed Client-Server Environment Is Tough To Manage

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Provider of Services Business Model

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What Is IT Service Management?

Different IT Service Management Views

Bring the Organizational Infrastructure Together

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Summary Migration Steps

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