Winds of Change
Technology advances outpacing IT practices
Global economy and e-commerce
- Virtual customer, blurred ‘end-to-end’ vision
- Growing dependency on external providers
Pressure to ‘align’ with business
- Anticipate and adapt to changes in business needs
- Support ‘supply chain’
Operate as a ‘business within a business”
- Know and manage cost of delivery/support
- Manage suppliers as service providers
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