IT Service Management Cycle
Enterprise Business Model
IT Service
Agreements
Corporate
Business
Plan
IT Service
Requirements
Service
Impacts
Service Level
Reporting
Bottom-Line
Impact
IT Operations Model
Service
Objectives
Process
Resources
Organization
Product
Strategy
Financials
Market
Needs
Lines of
Business
Support
Helpdesk
Problem
Configuration
Change
SC&D
Cost
Operation
Automation
Availability
Performance
Service Management
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