Organization vrs Process

• Bottom-line driven

• Employees are problem

• Measure individuals

• Change the person

• Find a better employee

• Promotes barriers

• Restricts progress

• Control employee

• Who made error?

• “Just doing my job”

• Customer driven

• Process is problem

• Measure the process

• Change the process

• Fit job roles to process

• Enables cooperation

• Enables change

• Grows employees

• What allowed error?

• Team approach

Global markets demand customer oriented strategy

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