HPWorld 98 & ERP 98 Proceedings

IT Service Management ITIL Processes

Michel N'guettia

Hewlett-Packard Co.
Van Diemenstraat 200
P.O. Box 831
Amsterdam, The Netherlands 1000 AV
Phone: +31 20 5141557
Fax: +31 20 5141590
E-mail: MICHEL_NGUETTIA@Netherlands-om4.om.hp.com

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