IT Service Management ITIL Processes
Michel N'guettia
Hewlett-Packard Co.
Van Diemenstraat 200
P.O. Box 831
Amsterdam, The Netherlands 1000 AV
Phone: +31 20 5141557
Fax: +31 20 5141590
E-mail: MICHEL_NGUETTIA@Netherlands-om4.om.hp.com
Final paper not available