Lessons Learned Key User Development
Expect to grow key users from single package to multi-function
Focus first on single site solution first and then expand efforts within a multi-site environment
Someone must be available that truly understands module table relationships and their supporting functionality
Ensure key users are fully dedicated to the project
- May be difficult to obtain dedicated resources in a multi-site project
- Semi-dedicated resources don’t ramp up easily and may be easily distracted by their original work responsibilities
- Co-locate in team room & build sense of urgency to promote involvement
Enhance new implementations by integrating existing implementation methodologies, techniques and key users
Factor in attrition
- People will leave. Ensure a project structure is in place so work effort is easily captured and enables people to easily ramp up when they are brought in the project.
- Consider a project bonus during the project life, a key turning point
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