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Service Level Management and Technology Infrastructures for ERP Presentation #: N504
Why is SLM and TI important for ERP implementations?
What is Service Level Management?
Areas SLM Must Address
Service Level Baseline
System Availability
System Performance
Contingency, Backup and Disaster Recovery
Security and User Account Administration
End-User Support and Help Desk
What is a Technology Infrastructure
Areas TI must address
Technical Production Architecture
Operation Support Tools
Testing, Development and Training Environment
Approach to Addressing SLM/TI for an ERP Implementation
Phase 0 Project Organization
Phase 1 Conduct Environment Assessment
Phase 2 SLM/TI Planning
Phase 3 Develop Migration Plan
Phase 4 Implement Migration Plan
Questions
