Supporting Online Users

• How to capture the knowledge base of the implementation team to build an internal support mechanism?

• Decisions of whether to build, buy or outsource the SAP R/3 Help Desk are needed before Going Live.

• Risks

  • ROI is not achieved because people are not using the product effectively.
  • Developers and consultants end up doing significant user support which is costly and resource-wasting.

Plan Ahead. Build internal gurus and get the Help Desk team

involved in the development process.

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