The ITSM Blueprint
Operate
Service
Produce
Service
Business
Requirements
Establish and
Market IT Value
Deploy
Service
Support
Service
Provision
New Service
Request
Report Service Levels Quality & Cost
Golden
Rule
Availability
Contingency
Performance
Capacity
Costs
Strategy
Infrastructure
Organization
Security
Process
Service
Catalog
LOB
Catalog
ORDER
FULFIL
Extract from
ITSMI ‘IT Blueprint’
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