Key Enabler: ITSM Strategy

• An entirely new layer of management capability IT must build to close gap:

  • Repositioning of IT as major contributor to the business value chain
  • Utility approach, managing the business of IT through a service driven strategy
  • Unification of staff/tools through process adoption and continual improvement
  • Uniform/aligned IT goals based upon needs of the business end user and bottom-line

Mission Statement: “Provide IT with the tools and methods to measure and manage its service delivery performance against objectives set by its customers”.

Previous slide

Next slide

Back to first slide

View graphic version

Send email to Interex or to theWebmaster
©Copyright 1998 Interex. All rights reserved.